Одоогоор мэдэгдэл алга байна

Үндсэн хувилбар
Монгол улс, Улаанбаатар хот, Монгол улс, Улаанбаатар хот, Сүхбаатар дүүрэг, 19 Olympic Street , Sukhbaatar District 1 Ulaanbaatar, Mongolia 14241

Service Associate - Telephone / Operator

Гүйцэтгэх үндсэн үүрэг

Under the guidance of the Guest Service Center Supervisor – You will be performing PABX functions in the hotel. You will accurately connect telephone calls and you are responsible for the efficient and smooth flow of calls to every department. You will need to provide the highest level of telecommunications service to both internal and external callers.

 

KEY RESPONSIBILITIES:  

  • Knowledgeable in handling all Guest Service Center daily operations
  • Ensures to follow and adhere to the company culture & standards/ requirements, guidelines & Shangri-La Experience established by the Hotel
  • Knowledgeable of the operational systems at Service Centre e.g PABX/ Call accounting software
  • Answer and attend to all enquiries by in house guests with the most courteous, friendly and efficient manner
  • Practice personalized service to all guests requests
  • Responsible for the orderliness, tidiness and smooth operation of the Service Centre
  • Provides guests with any information pertaining to the hotel and country
  • Receives requests for wake up calls for in house guests to be given to the operator
  • Ensure that all equipment are in perfect working condition and are used for their Specific purpose and not wasted
  • To be knowledgeable of hotel policies and procedures, including emergency procedures and know what to do when emergency arises
  • Perform any other duties assigned by Supervisor or Manager

Ажлын байранд тавигдах шаардлага

EXPERIENCES AND SKILLS REQUIRED:

  • Good communication skills in English & Mongolian languages (oral & written)
  • Strong organizational skills & ability to work under pressure
  • Excellent Computer Skills and PABx Knowledge
  • Diploma/Degree in a secretarial course is an advantage
  • Local candidates only

Нэмэлт мэдээлэл

ATTRIBUTES: 

  • Outgoing & People Oriented
  • Team player & open minded
  • Motivator, Self-starter & a Team-builder
  • Proactive and passionate
  • Attention to details & service-mind oriented
  • Quality driven

Бусад

БайршилУлаанбаатар хот
СалбарАялал жуулчлал, зочид буудал
ТүвшинМэргэжилтэн
ТөрөлЦагийн
ЦалинТохиролцоно

Холбоо барих

ХаягМонгол улс, Улаанбаатар хот, Монгол улс, Улаанбаатар хот, Сүхбаатар дүүрэг, 19 Olympic Street , Sukhbaatar District 1 Ulaanbaatar, Mongolia 14241
Утас77029999

Анкетын хугацаа

Зар нийтлэсэн огноо2019-08-19 14:21
Анкет хүлээж авах сүүлийн огноо2019-09-18 23:59

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