Үндсэн хувилбар
Монгол улс, Улаанбаатар хот, Хан-Уул дүүрэг, Хан-Уул дүүрэг, 2-р хороо, Мишээл экспо-руу эргэх уулзварын зүүн талд байрлах IBIS Styles Hotel

Front office supervisor

Гүйцэтгэх үндсэн үүрэг

The Front Desk Supervisor is directly responsible for supervising reception team and substituting Front office manager in his/her absence. Greeting with guests, providing service in accordance with reception service standard, providing information about the hotel and Ulaanbaatar and lead advice and constant "feedback" concerning inquiries from guests. The Front Desk Supervisor must at all times maintain a professional, friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone. The Front Desk Supervisor is also to pay particular attention to the use the OPERA Front Office system.

  • The OPERA computer system contains a comprehensive guest history option, and it is the responsibility of the Front Desk Supervisor to ensure that hotel has the best, most accurate and most personalized individual guest histories.
  • Responsible to ensure that all information relating to a reservation is keyed correctly into OPERA and is having the highest quality, and errors are kept to an absolute minimum. This practice will allow the production of true and correct statistical information, which will in turn enhance the overall Hotel operation.
  • Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.
  • Responsible for advising relevant Senior Management of all incoming VIP guests so that special requirements that may need to be attended to are actioned accordingly.
  • Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
  • To ensure that all telephone inquiries are provided with concise information concerning the services and facilities provided by the Hotel.
  • To acquire, through training provided, a thorough working knowledge of the following:
  • OPERA - The Hotels PMS system;
  • Telephone systems.
  • Ensures that you are completely aware of the complete range of services and facilities that hotel will provide to its guests and visitors.

Ажлын байранд тавигдах шаардлага

  • College education, major in Hospitality or Tourism management or other related majors
  • Fully familiar with the standard of welcoming service.

  • At least 1 year of working experience in a similar field

  • Good spoken and written English language

  • Excellent verbal communication skills

  • Good communication and coordination ability, and good team spirit

Бусад

БайршилУлаанбаатар хот, Хан-Уул дүүрэг
ТүвшинМэргэжилтэн
ТөрөлБүтэн цагийн
Цалин800,000 - 1,000,000

Холбоо барих

ХаягМонгол улс, Улаанбаатар хот, Хан-Уул дүүрэг, Хан-Уул дүүрэг, 2-р хороо, Мишээл экспо-руу эргэх уулзварын зүүн талд байрлах IBIS Styles Hotel
Утас70100707, 99050379

Анкетын хугацаа

Зар нийтлэсэн огноо2020-04-02 10:14
Анкет хүлээж авах сүүлийн огноо2020-04-16 23:59

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