It takes a special kind of person to work at Shangri-La: someone with an eye for details and the skills to perform; someone with an attitude to deliver and a passion to delight. Are you Shangri-La?
We are diverse, warm and caring, but also demanding, dynamic and innovative. As with every property in the group, Shangri-La Hotel, Ulaanbaatar will operate on a simple yet powerful philosophy of Shangri-La hospitality from a caring family. The uniquely Asian view of service
at this luxury hotel embodies the core values of respect, helpfulness, courtesy, sincerity and humility. These qualities have been the cornerstone of
Shangri-La's success. We are currently seeking for a Service Associate – Front Office (Guest Relations Officer) to join our Front Office team.
Service Associate – Front Office (Guest Relations Officer)
Under the supervision of the Guest Relations Manager with the guidance of the Guest Relations Supervisor – you are responsible for taking care of Golden Circle and VIP guests to provide a comfortable and enjoyable stay for customers by ensuring the implementation of company standards to maximize profits, enforce quality standards, maintain high staff performance and ensure customer satisfaction and loyalty. You will be coordinating with all concerned departments to fulfill guest needs and requests. You should assist hotel guests efficiently,
courteously and professionally.
Excellent knowledge and practice in handling Guest Relations operations (i.e. VIP Check In and Out)
Ensures to follow and adhere to the company culture & standards/ requirements, guidelines & Shangri-La Experience established by the Hotel Deals with guests’ needs & inquiries, comments, feedback, guest complaints and implements corrective actions when needed.
Ensures a high level of Guest delight within the department and hotel.
Ensures strong guest recognition within the department and hotel.
Ensures Lobby presence is maintained and lobby is kept neat, cleaned and maintained at all times.
Ensures a smooth running of the department
Performs other duties as assigned by Service Manager –Guest Relations.
Under the guidance and supervision of the Chief Engineering, you will provide administrative assistance to Engineering Department and guidance to internal & external guests/ suppliers who contact or visit the engineering office. You will assist with the administration of the day-to-day operations, duties and practices and play an active role on engineering organizational functions.
Performs all secretarial and administrative duties as instructed by the Division Head
Ensures efficient filing system for employee files, timely submission of daily & monthly reports, incoming / outgoing files and trace files
Updates all filing systems and records all expenses of engineering
Liaises with the Purchasing Officer on all purchase requisition issued & expedites the delivery of maintenance items and/or services
Assists in the issuance of maintenance requests to technicians, ensures that maintenance works and house guests' complaints are well attended and completed in a satisfactory manner within the time frame.
Responsible for the divisions’ duty roster, leave & overtime recording and tracking in line with the payroll system
Coordinate daily office related activities & accurate document processing