Монгол улс, Улаанбаатар хот, Монгол улс, Улаанбаатар хот, Сүхбаатар дүүрэг, 19 Olympic Street , Sukhbaatar District 1 Ulaanbaatar, Mongolia 14241

Front Office - Concierge

Гүйцэтгэх үндсэн үүрэг

It takes a special kind of person to work at Shangri-La: someone with an eye for details and the skills to perform; someone with an attitude to deliver and a passion to delight. Are you Shangri-La?

We are diverse, warm and caring, but also demanding, dynamic and innovative. As with every property in the group, Shangri-La Hotel, Ulaanbaatar will operate on a simple yet powerful philosophy of Shangri-La hospitality from a caring family. The uniquely Asian view of service
at this luxury hotel embodies the core values of respect, helpfulness, courtesy, sincerity and humility. These qualities have been the cornerstone of Shangri-La's success. We are currently seeking for a Service Associate – Front Office (Concierge) to join our Concierge team.

Service Associate – Front Office (Concierge)

Under the supervision of the Concierge Supervisor – you will be responsible for handling guest inquiries, personal/unique requests and creating a favorable public image. You are required to give a positive first and last impression to guests. You will be entertaining guest whilst coordinating with your colleagues the concierge section with regard to their luggage, transportation details, mail / parcels and other personal guest requests. You will welcome and greet hotel guests entering and exiting the hotel premises, give accurate directions and necessary information to guests, assists with guest luggage and escort guests to the reception desk. You will also be assigned to call taxis for guests. 


  • Ensure prompt, efficient and courteous service and Ensures a high level of Guest delight
  • Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures
  • Builds relationship with guests to delight and gain loyalty.
  • Greets all incoming/outgoing guests.
  • Uses proper greetings at all times.
  • Be well verse with the daily arrival and the type of guests arriving
  • Escorts all the VIP’s, long staying guests and return guest to the room
  • Delivers messages, parcels, mail and newspapers effectively and undertake any other miscellaneous errands as necessary for guest comfort and convenience
  • Ensures that all concierge, bellman, doormen, club car driver and runner assist each other during peak time
  • Maintains the cleanliness of luggage room, trolleys and Concierge Counter
  • Maintains smooth traffic flow at lobby as well as driveway
  • Give accurate direction and necessary information for guests and issues taxi cards
  • Any other duties and responsibilities assign to Guest Service Assistant by EAM - Rooms, Front Office Manager, Guest Service Manager and Team Leader

Ажлын байранд тавигдах шаардлага



  • Minimum 1-2 years’ experience as a Concierge Attendant/Doorman/Bellman/Airport Representative in an international hotel or the same/ similar capacity with a luxury hotel group
  • Basic knowledge of English language is an advantage (oral and written)
  • Strong organizational skills & ability to work under pressure
  • Excellent computer skills (Microsoft, Opera, Edocs, FCS, Check EAM)
  • Strong Leader and Interpersonal skills
  • Local candidates only

Нэмэлт мэдээлэл



  • Outgoing & People Oriented
  • Team player & open minded
  • Good relationship builder
  • Motivator, Self-starter & a Team-builder
  • Proactive and Flexible
  • Well-groomed
  • Attention to details & service-mind oriented
  • Quality driven


ТөрөлБүтэн цагийн

Холбоо барих

Утасны дугаар77029999

Анкетын хугацаа

Зар нийтлэсэн огноо2018-03-14 14:36
Анкет хүлээж авах сүүлийн огноо2018-03-15 23:59

Анкет илгээх боломжгүй, анкет хүлээн авах хугацаа дууссан байна

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