Үндсэн хувилбар
Монгол улс, Улаанбаатар хот, Монгол улс, Улаанбаатар хот, Сүхбаатар дүүрэг, 19 Olympic Street , Sukhbaatar District 1 Ulaanbaatar, Mongolia 14241

Service Associate – Front Office

Гүйцэтгэх үндсэн үүрэг

It takes a special kind of person to work at Shangri-La: someone with an eye for details and the skills to perform; someone with an attitude to deliver and a passion to delight. Are you Shangri-La?

We are diverse, warm and caring, but also demanding, dynamic and innovative. As with every property in the group, Shangri-La Hotel, Ulaanbaatar will operate on a simple yet powerful philosophy of Shangri-La hospitality from a caring family. The uniquely Asian view of service
at this luxury hotel embodies the core values of respect, helpfulness, courtesy, sincerity and humility. These qualities have been the cornerstone of

Shangri-La's success. We are currently seeking for a Service Associate – Front Office (Guest Relations Officer) to join our Front Office team.

Service Associate – Front Office (Guest Relations Officer)

Under the supervision of the Guest Relations Manager with the guidance of the Guest Relations Supervisor – you are responsible for taking care of Golden Circle and VIP guests to provide a comfortable and enjoyable stay for customers by ensuring the implementation of company standards to maximize profits, enforce quality standards, maintain high staff performance and ensure customer satisfaction and loyalty. You will be coordinating with all concerned departments to fulfill guest needs and requests. You should assist hotel guests efficiently,
courteously and professionally.

KEY RESPONSIBILITIES:

 

    • Excellent knowledge and practice in handling Guest Relations operations (i.e. VIP Check In and Out)
    • Ensures to follow and adhere to the company culture & standards/ requirements, guidelines & Shangri-La Experience established by the Hotel Deals with guests’ needs & inquiries, comments, feedback, guest complaints and implements corrective actions when needed.
    • Ensures a high level of Guest delight within the department and hotel.
    • Ensures strong guest recognition within the department and hotel.
    • Ensures Lobby presence is maintained and lobby is kept neat, cleaned and maintained at all times.
    • Ensures a smooth running of the department
    • Performs other duties as assigned by Service Manager –Guest Relations.

Ажлын байранд тавигдах шаардлага

EXPERIENCES AND SKILLS REQUIRED:

 

  • Minimum 1-2 years’ experience as a Front Office Guest Relations Officer in an international hotel or the same/ similar capacity with a luxury hotel group
  • Basic knowledge of English language is an advantage (oral and written)
  • Strong organizational skills & ability to work under pressure
  • Excellent computer skills (Microsoft, Opera, Edocs, FCS, Check EAM)
  • Strong Leader and Interpersonal skills
  • Proactive, Flexible and Enthusiastic
  • Local candidates only

Нэмэлт мэдээлэл

ATTRIBUTES:

 

    • Outgoing & People Oriented
    • Team player & open minded
    • Good relationship builder
    • Motivator, Self-starter & a Team-builder
    • Proactive and Flexible
    • Well-groomed
    • Attention to details & service-mind oriented
    • Quality driven

Бусад

БайршилУлаанбаатар хот
ТүвшинМэргэжилтэн
ТөрөлЦагийн
ЦалинТохиролцоно

Холбоо барих

Утасны дугаар77029999

Анкетын хугацаа

Зар нийтлэсэн огноо2018-12-06 08:47
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